Warranty & Aftercare

Warranty & Aftercare

Every Miseriboards custom build is assembled and tested before dispatch. If something related to our build develops a fault, we want to get it sorted.

6-month Miseriboards build-fault cover

Our custom controller builds include 6 months of cover for faults caused by our assembly or modification work, starting from delivery of the completed controller.

Where a fault is covered, we will repair the controller free of charge where reasonably possible. If a repair is not appropriate, we will discuss the next suitable remedy with you.

What the cover is intended for

  • Faults with soldering or internal connections completed by Miseriboards.
  • Problems with mouse-click buttons, triggers, bumpers or rear-button installations caused by our build work.
  • Incorrect assembly or installation of a board, stick module or modification supplied and fitted by us.
  • A custom build that does not match the specification we agreed with you.

What is not covered by the 6-month build-fault cover

  • Accidental damage, drops, impact damage or crushed housings.
  • Liquid damage or contamination.
  • Damage caused by misuse, excessive force or incorrect cables/power sources.
  • Normal cosmetic wear, scratches or worn finishes.
  • Damage caused by the controller being opened, modified or repaired by another person after delivery.
  • Faults in customer-supplied parts that were not supplied by Miseriboards, except where the issue was caused by our installation work.

Send-In Service

For Send-In Service work, the 6-month build-fault cover applies to the modification work and parts supplied by Miseriboards. Pre-existing faults or unrelated failures in the customer's original controller are not automatically covered.

How to request aftercare

Contact us with your order number, a description of the fault and, where useful, a short video or photos showing the issue. We may ask you to carry out a simple software, calibration or cable check before the controller is returned so we can rule out setup issues.

If the controller needs to come back to us, we will confirm the return instructions with you before you send it.

Your legal rights

This 6-month cover is a Miseriboards aftercare commitment and is additional to your statutory consumer rights. It does not remove or reduce any rights you have where goods are faulty, not as described or otherwise fail to meet the requirements of applicable consumer law.